RETURN & REFUND POLICY

At AARVEE, we deeply value the trust you place in our brand, and we want your shopping experience to be as enjoyable and stress-free as possible. 

Our decision to currently not offer a return or refund policy stems from our unwavering dedication to delivering products of the highest quality.

We stand by the quality of our products and aim to deliver items that meets your expectations. 

Informed Decision Making: We understand that purchasing jewelry is a significant decision. To empower you in making an informed choice, we are dedicated to providing detailed product descriptions, high-quality images, and any additional information that you may require — whether it's about the craftsmanship, materials, or sizing, our customer service team is just an email away at connect@aarveejewellery.in

We're here to provide all the insights you need to make an informed decision.

Damages During Transit:

We take great care in packing each order to ensure it reaches you in pristine condition. However, in the rare cases where an order suffers damage during transit, we are committed to making it right by offering a replacement.

Here's how it works:

STEP -1 : Initiating a Replacement

Write to us at orders@aarveejewellery.in immediately upon receiving the damaged item.

Provide clear images and a full unboxing video of the damaged product for our review. we require a full unboxing video showcasing the condition of the item upon arrival. This video is crucial for our review and to facilitate a smooth replacement process.

How to record an unboxing video

Hold the package in front of the camera, showing both the front and back sides. Ensure the shipping label and any visible damages on the package are visible.

Record the process of cutting open the poly bag or outer packaging.

Keep the product in frame during this process.

Unveil the product slowly, ensuring it remains in the camera frame. Highlight the visible damages of the product for us to review.

STEP -2 : Approval and Return Instructions

Once your case is reviewed and approved, we will provide you with instructions on how to return the damaged item

STEP - 3 : Couriering Back the Set

Once the return is approved, You will be responsible for couriering back the damaged set to us. We don’t facilitate reverse pick up. Carefully pack the damaged set to ensure it is not further damaged during transit. 

Choose a reputable courier company of your convenience to send it back.

Return shipping charges has to be borne by the customer. 

We will bear the shipping charges to re-ship the new set back to you once the return is received and processed.

Inform us once the damaged set has been dispatched with relevant tracking information. 

STEP -4 : New Set Shipment

Upon receiving the damaged set, we will promptly ship a new set to you. 

If the originally selected set is unavailable, you may choose an alternative set of equal or higher value.
Refunds will not be issued in such cases.

Please Note:
Minor imperfections such as a slightly bent earring stem, occasional dislodging of small pearls or stones, or slight looseness in back threads are not classified as damages or manufacturing defects and are not eligible for replacements or Exchanges 

Rest assured, such variations do not affect the overall quality, durability, or wearability of the piece.

We appreciate your understanding. At AARVEE, we are dedicated to providing a positive and transparent shopping experience, and we handle all concerns with care and fairness.

REFUND POLICY 

We issue refunds in the following circumstances:

Unable to Fulfill an Order: In the rare event that we are unable to fulfill your order due to unforeseen circumstances or product unavailability, we will initiate a refund for the full purchase amount.

Partial Refund for Unavailable Items: If your order contains multiple items, and one or two items are unavailable due to unforeseen circumstances or product unavailability, we will issue a partial refund for the value of the unavailable items. The remaining items in your order will be processed and shipped as usual.

Refund Process:

If your order qualifies for a refund, our customer service team will notify you via email. The refund will be processed using the original payment method 

within 5-7 business days.  

🚫Non-Refundable & Non- Replacement Scenarios

Please note that refunds or replacements will not be issued under the following circumstances:

Change of Mind: We do not offer refunds for orders placed and later cancelled due to a change of mind or buyer’s remorse.

Product Dissatisfaction: Refunds will not be granted for dissatisfaction related to personal preferences such as design, color tone, or expectations differing from actual appearance. We encourage customers to reach out with any queries before purchasing.

Natural Variations in Handcrafted Jewellery: Slight irregularities, visible adhesives, or asymmetry are common in handcrafted pieces and are not considered defects.

Bent Earring Stems, Stone Movement, or Back Threads: These minor issues can occur during shipping and do not qualify for a refund.

Size & Weight Concerns: If the jewellery feels heavy or appears large/small when worn, it is a matter of individual preference and not a defect. We recommend reviewing product dimensions or consulting us prior to purchase.

Lost Packages: in case of rare and unlikely event of a package being lost in transit due to courier-related issues, we will work closely with the shipping partner to locate and recover the package. Please note that this process may take some time, and we appreciate your patience during such situations.

If the package cannot be located after investigation:

We will either dispatch a replacement, subject to product availability,
or

Issue a compensation of up to 30% of the order value.

Refunds will not be processed for lost packages.

We are committed to resolving such issues in the fairest and most efficient way possible for our customers.

Unclaimed/Refused Deliveries: Refunds will not be provided for orders returned due to incorrect addresses, refusal to accept delivery, or failure to collect the parcel from the courier service.

Minor Color Variations: Slight differences in color or texture may occur due to screen settings or lighting and are not considered valid reasons for refund.

Sale/Discounted Items: Items purchased during promotional offers, sales, or with discount codes are non-refundable and final sale.

If you have any doubts about your order, we’re here to help you make the right choice before checkout. Kindly reach out to us at connect@aarvee.in for product assistance or sizing help before placing your order.

🌍 International Orders – No Returns, Refunds, Cancellations or Exchanges

We are delighted to offer our exquisite jewellery to international customers. However, due to the complexities involved in international shipping, we do not accept returns, refunds, or exchanges for international orders under any circumstances.

We make sure to pack your order carefully and securely. If needed, we are happy to share pictures of the packaged items before shipping to ensure transparency and peace of mind. 

Please Note:

All sales are final once the order is confirmed and shipped.

We strongly encourage international customers to reach out to us for any product inquiries, size clarifications, or styling guidance before placing their order to ensure complete satisfaction.

Any shipping or customs issues, including missed deliveries or customs holds, are the responsibility of the customer.

In the rare event that an item is unavailable after your order is placed, you will be required to choose another piece of equal or higher value. No refunds will be processed under any circumstances, for any reason.

Order Confirmation and Dispatch:

Once your international order is confirmed and dispatched, we are unable to cancel, return, or exchange it. We advise you to review your order carefully before completing the purchase.

Our Commitment to You: We truly understand how disheartening it can be to receive a damaged item. We assure you that we take great care in securely packing your order to ensure it reaches you safely. 

❌ CANCELLATION POLICY

We do not accept cancellations once an order is successfully placed on our website. 

We strongly encourage customers to reach out before placing an order if you need help with product details, sizes, or timelines & not to place any impulsive orders. 

⏱️ Exception — Cancellation Within 1 Hour

In genuine emergency cases, we may consider cancellation requests made within 1 hour of placing the order. In such cases, a 6% cancellation fee will apply to cover payment gateway and processing charges.

Please Note:

After 1 hour, no cancellations will be entertained under any circumstances

This applies to both ready-to-ship and made-to-order pieces

🔁 EXCHANGE POLICY

At AARVEE, we do not offer exchange requests for reasons as outlined in our non-refundable and non-replaceable scenarios.

Exchanges are only considered in rare cases where:

The originally ordered item is out of stock

We are unable to fulfill your order due to unforeseen circumstances

In such situations, you may choose an alternative product of the same or higher value.